Course Details

About This Course

This course offers an introduction to Agile Service Management, focusing on the application and integration of agile thinking into service management processes. Agile thinking enhances IT's effectiveness and efficiency, enabling continuous value delivery amidst changing requirements. IT Service Management (ITSM) aims to deliver value through IT services by optimizing their entire value streams. This course merges Agile and ITSM practices to support comprehensive Agile Service Management, implementing just enough process to enhance workflow and accelerate time to value. Agile Service Management allows IT to meet customer demands more quickly, fosters better collaboration between Development and Operations teams, and addresses workflow constraints. By using an iterative approach to process engineering, it improves the speed and effectiveness of process improvement teams, enabling them to achieve more.

Duration: 3 WEEKS

Venue: Onsite/Online