Course Details
Discover more about this course and what it offers.
CERTIFIED AGILE PROCESS OWNER (CAPO)
Category: Agile Acredited Training
Course Overview
This course provides comprehensive guidance on the responsibilities of Process Owners, enabling them to articulate their work as a process. It offers essential education for overseeing the design, re-engineering, and enhancement of IT Service Management (ITSM) processes, particularly within the Agile Service Management framework. Participants will learn to apply Scrum practices to their Process Owner duties and utilize Agile and Lean principles to establish a minimally sufficient process while ensuring continual alignment of process performance with overall business objectives. A Process Owner is accountable for the performance of a process and for ensuring it delivers value to stakeholders. They manage stakeholder requirements, translate these requirements into performance objectives, and oversee the entire lifecycle of process design and improvement.
Learning Objectives
By the end of this course, participants will be able to:
- MODULE 1: Basic Agile and Agile Service Management concepts.
- MODULE 2: Process owner role and responsibilities.
- MODULE 3: Managing and prioritizing a process backlog.
- MODULE 4: Creating and utilizing user stories.
- MODULE 5: Collaborating with process stakeholders and other process owners.
- MODULE 6: Overseeing Agile process design and improvement activities.
- MODULE 7: Managing organizational change activities.
- MODULE 8: Monitoring and measuring process performance.
- MODULE 9: Conducting process reviews and identifying improvements.
Course Outline
- Module 1: Introduction and Fundamentals
- Module 2: Core Concepts and Principles
- Module 3: Practical Applications
- Module 4: Advanced Topics
- Module 5: Implementation and Best Practices
Course Goals
This course is designed to:
- Provide comprehensive knowledge in the subject area
- Enhance professional skills and competencies
- Prepare participants for industry challenges
- Foster critical thinking and problem-solving abilities
- Support career advancement and professional development
Training Methodology
Participants will experience a combination of engaging lectures, group discussions, case studies, and hands-on exercises. Our expert instructors will provide insights and guide you through practical applications relevant to your industry.
Who Should Attend
This course is designed for professionals who want to enhance their knowledge and skills in this subject area. Ideal participants include:
- Managers and Team Leaders
- Senior Professionals
- Department Heads
- Consultants and Advisors
- Business Development Professionals