Course Details
Discover more about this course and what it offers.
CERTIFIED AGILE SERVICE MANAGER (CASM)
Kategorie: Agile Acredited Training
Course Overview
This course offers an introduction to Agile Service Management, focusing on the application and integration of agile thinking into service management processes. Agile thinking enhances IT's effectiveness and efficiency, enabling continuous value delivery amidst changing requirements. IT Service Management (ITSM) aims to deliver value through IT services by optimizing their entire value streams. This course merges Agile and ITSM practices to support comprehensive Agile Service Management, implementing just enough process to enhance workflow and accelerate time to value. Agile Service Management allows IT to meet customer demands more quickly, fosters better collaboration between Development and Operations teams, and addresses workflow constraints. By using an iterative approach to process engineering, it improves the speed and effectiveness of process improvement teams, enabling them to achieve more.
Learning Objectives
By the end of this course, participants will be able to:
- Understand the fundamental concepts covered in this course
- Apply theoretical knowledge to practical scenarios
- Develop skills relevant to the course subject matter
- Analyze and evaluate key concepts and methodologies
- Implement best practices in real-world situations
- Demonstrate competency in the course material
Course Outline
- Module 1: Introduction and Fundamentals
- Module 2: Core Concepts and Principles
- Module 3: Practical Applications
- Module 4: Advanced Topics
- Module 5: Implementation and Best Practices
Course Goals
This course is designed to:
- Provide comprehensive knowledge in the subject area
- Enhance professional skills and competencies
- Prepare participants for industry challenges
- Foster critical thinking and problem-solving abilities
- Support career advancement and professional development
Training Methodology
Participants will experience a combination of engaging lectures, group discussions, case studies, and hands-on exercises. Our expert instructors will provide insights and guide you through practical applications relevant to your industry.
Who Should Attend
This course is designed for professionals who want to enhance their knowledge and skills in this subject area. Ideal participants include:
- Managers and Team Leaders
- Senior Professionals
- Department Heads
- Consultants and Advisors
- Business Development Professionals